Website is more than just a website. When booking with standbyCairns, you are booking with a local company with offices on the ground in Cairns, Trinity Beach, Palm Cove and Port Douglas, who will be here when you arrive to experience your adventures. We are a licensed travel agent and we are proudly affiliated with all of the Australian tourism industry’s key bodies and associations.

"This give you piece of mind that we are only endorsing travel experiences run by reputable companies that we work with every single day. If you are not satisfied with the tours you choose from us, you don’t have to fill in a form, you can call and talk to a human, or better still, you can visit us at any of our tour desks or visitor info centres."

5 Reasons to book your Tours with

1. Book direct with a local company
StandbyCairns is a local company that has been employing local people for over 30 years. We actually live here in beautiful Cairns. We have homes, children and investments here in Cairns and are a long term contributor to the Cairns community. When you book with StandbyCairns, your money stays in Cairns! Please check out some of the local community groups that we support below.

2. Price match guarantee
Tour booking websites are a dime a dozen these days. Most of these websites compete based on price alone. We have long believed that great service and advice will be remembered long after you have forgotten about few dollars saved. However, we want your business, so if you find a better deal, we will match it – Guaranteed.

3. Talk to a human who lives in Cairns
Our consultants are Cairns Travel Experts. Their entire job is selling TNQ experiences to visitors from around teh world. We are based in Cairns (not an overseas call centre). All of our consultants undergo extensive familiarization programs, so we know what we are talking about.

4. Our Consultants do not work on commission
All of our consultants are paid an hourly rate in accordance with Fair Work Australia Stipulations. this may sound like common sense, but it is not so common with many of our competitors. For us, it is simple and fair. For you, this means you will not be pushed to a certain product or tour provider that does not suit your needs, just because the consultant gets paid more to do so.

5. No Cancellation Fees
If for some reason you need to cancel a booking made with we will always work for our customers and approach the supplier on your behalf for any and all refund entitlements. Of course some suppliers need to charge fees for late cancellations so always read the terms and conditions on your travel voucher.

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